Shipping policy

Shipping Policy

Last Updated: July 18, 2026

At VEXORA, we are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–4 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Estimated Delivery Times

Since our products are shipped directly from our international fulfillment partners, delivery times vary depending on your location.

Estimated delivery time:

7–20 business days worldwide

Please note that these are estimated delivery times and are not guaranteed. Delivery may occasionally take longer due to customs clearance, carrier delays, severe weather, public holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to become available.

International Shipping

Our products are shipped from international warehouses.

By placing an order, you acknowledge that international shipments may require additional transit time depending on the destination country.

Customs, Duties & Taxes

Orders shipped internationally may be subject to import duties, customs fees, VAT, or other taxes imposed by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information before completing their order.

If an incorrect or incomplete address is provided, we cannot guarantee a replacement or refund if the package cannot be delivered.

If you notice an error in your shipping information, please contact us immediately. We will do our best to update the address before the order is processed.

Delayed Deliveries

While we work with reliable shipping partners, delivery delays can occasionally occur due to factors beyond our control, including but not limited to:

Customs inspections
Carrier delays
Severe weather
Public holidays
Natural disasters
Labor strikes
High shipping volumes

Such delays do not automatically qualify for a refund.

Lost Packages

If your package is confirmed lost during transit, please contact our support team.

After verifying the shipment with the carrier, we will, at our discretion:

Send a replacement item; or
Issue a full refund.

Delivered but Not Received

If tracking information shows that your package has been successfully delivered but you have not received it, please:

Check with household members or neighbors.
Contact your local carrier.
Reach out to us for assistance.

VEXORA is not responsible for packages that are marked as delivered by the shipping carrier but will make every reasonable effort to assist in resolving the issue.